Frequently Asked Questions

Using PoxyArt Craft Resin:

How long does PoxyArt Craft Resin take to set?

Our Resin has a working time of 15-20 minutes after mixing before it starts thickening into a gel. Your casting will be fully set and usable in 8 to 12 hours depending on room temperature.

How much Resin do I need?

You can work out how much Resin you will need using the following formula: length(mm) x width(mm) x depth(mm) divided by 1000 = Resin Epoxy in ml. When using oddly shaped moulds, you can fill the mould with water and pour that into a measuring cup, you will need the same amount of Epoxy Resin for this mould.

You can also use the following links for a calculator.

For a Circle

For a Square/ Rectangle 

Can I coat my artwork with PoxyArt Craft Resin?

Yes, PoxyArt Craft Resin was developed with artists in mind. Make sure your artwork is completely dry, and in the case of watercolours or other water-soluble media, a coat of clear acrylic spray should be added first.

In the case of artwork on already stretched canvas, we suggest painting the resin on in several very thin coats rather than pouring, as the resin does tend to pool in the middle because of its weight.

What Moulds Can I use?

Silicone Moulds are the best to use with our resin, however you can also make your own moulds using Acetate sheets and silicone sealer. Glossy moulds will give you a glossy final product, matt moulds will give you a dull finish.

How do I clean my Mixing tools?

The mixing cups and spoons provided with your PoxyArt Resin are reusable, once the remainder of resin on your mixing tools has hardened, you can peal it out of the cup and spoon.

You can also clean your tools with Acetone immediately after use, before the resin starts to set.

Is PoxyArt Resin Food safe?

PoxyArt resin is not food safe. It has a heat distortion temperature of 45-50° C which makes it unsuitable for the placement of very hot objects on its surface.

Do I need to wear Gloves and a mask when working with PoxyArt Casting Resin?

PoxyArt resin is odour-free, contains no VOC’s or solvents, however we do recommend using our resin in a well-ventilated area and with appropriate PPE. When resin is heated or pigments are added it will give off VOC’s

Gloves are recommended for safety as well as the messy nature of resin, the hardener may cause minor skin irritations after prolonged exposure.

Note that some people may be allergic to resin, but this is very uncommon.

Orders and Shipping

Can I collect my order?

Yes you can. When placing your order online, simply select the collection option. You will be notified as soon as your order is ready for collection at our Alberton Store.

What method of shipping do you use?

We ship exclusively via The Courier Guy to ensure your package is delivered as quick and safe as possible.

When will you ship my order?

We do our best to ship orders the following business day, but it may take up to three business days depending on the size of your order. We do not ship on weekends or public holidays.

Please see our shipping policy for more details.

How long will it take for my order to arrive? (South Africa)

Your order will be delivered within 2-5 business days from payment received depending on your City. Outlying areas may take longer.

Please see our shipping policy for more details.

What countries do you ship to?

We currently only ship to South Africa. If you are from another country, please contact us so we can recommend a similar product in your area.

info@poxyart.com

Can I place an order over the phone?

Unfortunately, we are not able to take phone orders at this time.

If you are having difficulty placing an order, please email us at info@poxyart.com. We will be happy to help you complete your order.

I think my order is lost. What do I do?

While we make every effort to get packages shipped in a timely fashion, they can sometimes be delayed for circumstances outside our control.

The Courier Guy will send you and SMS/email with your Tracking Number as soon as your parcel has been collected from us.

On the day of delivery you will receive another SMS with a Proof of delivery PIN as well as a tracking link.

If you do not receive your parcel after the SMS from The Courier Guy please contact info@poxyart.com for assistance.

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