Frequently Asked Questions

Using PoxyArt Craft Resin:

How long does PoxyArt Craft Resin take to set?

Our Craft Resin has a working time of 15-20 minutes after mixing before it starts thickening into a gel. Your casting will be fully set and usable in 8 to 12 hours depending on room temperature. The chemical process will only be complete after 7 days.

How much Resin do I need?

You can work out how much Resin you will need using the following formula: length(mm) x width(mm) x depth(mm) divided by 1000 = Resin Epoxy in ml. When using oddly shaped moulds, you can fill the mould with water and pour that into a measuring cup, you will need the same amount of Epoxy Resin for this mould.

You can also use the following links for a calculator.

Volume Calculator

We have made it simpler for you to know how much resin is required to fill the moulds we stock. You can either find the volume under each mould description or download the volume list HERE.

 

Can I coat my artwork with PoxyArt Craft Resin?

Yes, PoxyArt Craft Resin was developed with artists in mind. Make sure your artwork is completely dry, and in the case of watercolours or other water-soluble media, a coat of clear acrylic spray should be added first.

In the case of artwork on already stretched canvas, we suggest painting the resin on in several very thin coats rather than pouring, as the resin does tend to pool in the middle because of its weight.

What Moulds Can I use?

Silicone Moulds are the best to use with our resin, however you can also make your own moulds. Glossy moulds will give you a glossy final product, matt moulds will give you a dull finish.

How do I clean my mixing cups?

Remember your cups are re-usable, you don’t need to throw them away after the first use!

Allow the remaining resin in the cup to fully cure. Lightly press the sides of your cup, turn over and press on the bottom to allow the resin to pop loose. It does take some tapping and sometimes a knife to get every little bit of resin out, but once you get the get the hang of it, you will end up saving money and the planet. 

If you have unmixed, sticky resin that you need to clean-up, just use some Acetone, which you can find at your local hardware.

Should I be wearing a mask?

Safety should always be your #1 priority. It’s important to remember that you are working with a chemical, but don’t be scared, take the right precautions and you will be just fine and always remember to work in a well-ventilated room.

You need a mask to protect you from the fumes given off when the resin cures. Our PoxyArt Craft resin and Casting XL is VOC and solvent-free making it safer but remember as soon as you add heat or other pigments that are not VOC and solvent free it will give off fumes. So better safe than sorry.

If you are working with resin daily, we do suggest you wear a proper mask with filters to protect you from breathing in fumes continuously.

*NOTE: A COVID MASK WILL NOT PROTECT YOU WHEN WORKING WITH RESIN*

How can I accurately pour resin from my big bottle?

Spouts!

We have spouts available in red and white that you can screw onto your 500ml, 1L, 2L, 5L & 10L bottles. The spouts help you pour accurate amounts into your mixing cups and also prevent spilling.

How do I clean my Mixing tools?

Plastic or silicone mixing cups and spoons are reusable, once the resin has hardened, it will simply peal off your tools and pop out of your cups.

You can also clean your tools with Acetone immediately after use, before the resin starts to set.

Is PoxyArt Resin Food safe?

NO, PoxyArt resin is not food safe. Please keep this in mind when creating resin items.

How many times can I use my silicone mould?

Your mould has a lifespan of approximately 15 uses, so always take that into consideration when costing your products.

After 15 uses, your mould may start losing its gloss and start turning white. You can polish up your resin piece or add a clear layer of resin to get the shine back-but this won’t last long, and you may need to consider replacing it.

Some moulds will also start to bow and lose their shape (sometimes it helps to stick it down to the working surface, but it might pop back up whilst filled with resin).

Help! Why did my resin not cure hard?

There are many factors that can cause your resin not to cure hard and finding the culprit can sometimes be tricky. These are the common errors:

·         Your mixing ratio may be wrong. Read your mixing instructions very carefully and remember our Craft Resin is mixed by volume not by weight – the ratio will be different if you weigh it. *Even a ml off can cause your resin not to set.*

·         Adding too much pigment or other accessories, such as glitter, can also cause your resin to stay soft. Remember the rule of thumb is never to use more than 10% pigment in your resin mixture.

·         You simply did not mix your resin well enough. Remember to scrape the sides and the bottom of the cup when mixing and mix until you see no more streaks.

Should I be wearing gloves?

YES, YES, YES!!!

Gloves are a must! Resin is a carcinogenic meaning it has the potential to cause cancer. So, glove-up before starting your project.

Is it safe for my child to work with resin?

We have many household chemicals we expose our kids to every day, that said, we do not need to expose them unnecessarily. Personally, I won’t let my 6-year-old wash the shower with common household cleaners without using gloves, so why would I let him play with resin?

Please just be aware that you are exposing your child to carcinogenics and fumes that can be bad for their health. If your kids are interested in crafting with resin always make sure you are supervising them and that you follow all safety precautions.

Help! my resin is stuck to my mould and I can get it out.

We all love using our heat guns and lighters to pop the bubbles in our resin, and we get so obsessed about removing every bubble that we don’t realise we are actually melting our silicone mould in the process.

(When you melt your silicone, your resin will stick to it and will never come loose. You will end up losing your mould and possibly even you resin item.)

It is however safer to use a lighter when working with moulds. Hold it as far away from the mould as possible and pass it over the surface very quickly. NB! Do not concentrate on a specific spot for too long.

Note: A torch or heat gun is not recommended when working with moulds.

How do I purchase from PoxyArt?

Anyone can purchase via our 24/7 online store, regardless of order size.

We also have a walk-in store based in Johannesburg, so just pop in and get what you need. We have a few retail outlets that stock our products too, you can contact them to see what they stock. 

Orders and Shipping

Can I collect my order?

Yes you can. When placing your order online, simply select the collection option. You will be notified as soon as your order is ready for collection at our Alberton Store.

What method of shipping do you use?

We ship exclusively via The Courier Guy to ensure your package is delivered as quick and safe as possible.

When will you ship my order?

We do our best to ship orders the following business day, but it may take up to three business days depending on the size of your order. We do not ship on weekends or public holidays.

Please see our shipping policy for more details.

How long will it take for my order to arrive? (South Africa)

Your order will be delivered within 2-5 business days from payment received depending on your City. Outlying areas may take longer.

Please see our shipping policy for more details.

What countries do you ship to?

We currently only ship to South Africa. If you are from another country, please contact us so we can recommend a similar product in your area.

info@poxyart.com

Can I place an order over the phone?

Unfortunately, we are not able to take phone orders at this time.

If you are having difficulty placing an order, please email us at info@poxyart.com. We will be happy to help you complete your order.

I think my order is lost. What do I do?

While we make every effort to get packages shipped in a timely fashion, they can sometimes be delayed for circumstances outside our control.

The Courier Guy will send you and SMS/email with your Tracking Number as soon as your parcel has been collected from us.

On the day of delivery you will receive another SMS with a Proof of delivery PIN as well as a tracking link.

If you do not receive your parcel after the SMS from The Courier Guy please contact info@poxyart.com for assistance.

Do I need to wear Gloves and a mask when working with PoxyArt Casting Resin?

Do I need to wear Gloves and a mask when working with PoxyArt Casting Resin?

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