Shipping Policy
Shipping Costs
Fees are automatically calculated according to your delivery postal code and package weight upon checkout.
PoxyArt is based in Johannesburg, surrounding areas are considered as local courier areas. You can download the Postal Code List to determine under which area you fall. Postal Code List
We use The Courier Guy for all our shipping and you will be charged according to their pricing structure.
Shipping Times
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, if there will be a significant delay in shipment of your order, we will contact you via email or telephone.
LOCAL AREAS
Priority Shipping 1-2 business days after shipping.
Economy Shipping 3-5 working days after shipping.
MAIN CITIES IN SOUTH AFRICA
Priority Shipping, delivered 1-2 business days after shipping. Depending on weather delays.
Economy Shipping 3-5 working days after shipping.
OUTLYING AREAS IN SOUTH AFRICA
Economy Shipping 3-5 working days after shipping (dependent on your area).
Shipping Options
Local Areas Courier
(Pretoria, Midrand, Sandton, Johannesburg, Krugersdorp)
Priority Shipping – Packages up to 5kg – R85.00
Economy Shipping – Packages between 5-30kg – R110.00
Economy Shipping – Packages over 30kg – R110.00 + R4.00 per additional kg
Main Cities Courier
(Bloemfontein, Cape Town, Durban, Port Elizabeth, East London, George, Kimberly, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Welkom, Witbank)
Priority Shipping – Packages up to 2kg – R115.00 + R46.00 per additional kg
Economy Shipping – Packages up to 5kg – R90.00 (2-5 working days)
Economy Shipping – Packages between 5-25kg – R150.00 + R7.00 per additional kg (2-5 working days)
Outlying Areas Courier
Economy Shipping – Packages up to 5kg – R90.00 (2-5 working days)
Economy Shipping – Packages between 5-25kg – R150.00 + R7.00 per additional kg (2-5 working days)
Special Trip
Should your location fall under a special trip, as defined by the courier guy, your shipping will not be automatically calculated by the website. please forward YOU’RE order confirmation to info@poxyart.com and One of our team members will get back to you shortly with a courier price.
Please do not make payment before you have a courier cost as you will then have to make a separate payment just for the courier fee.
Outside South Africa
We currently do not offer any shipping outside of South African borders.
Shipment Tracking
Your shipment will be assigned a Tracking Number upon collection. Please note: this Tracking number is not automatically forwarded to you, but you may request this at any time. We do track all shipments on our side and will alert you of any delay via email or phone call. We ship exclusively via The Courier Guy.
Damages
If you received your order damaged, please contact us via info@poxyart.com Please send us photos of the packaging as well as all the items included in your order.
We will rectify the matter ASAP.